Terms of Use

Introduction

Welcome to Velocity Transfers UK Limited (“Velocity,” “we,” “our,” or “us”). These Terms and Conditions together with any documents incorporated by reference (collectively, these “Terms of Use”) shall govern your access to and use of our services which include all pages within the Velocity website, mobile applications, and other related platforms, products and services (collectively referred to as the “Services”).

These Terms apply in full force and effect to your use of the services and by using any of the Services, you expressly accept all terms and conditions contained herein in full and without limitation or qualification, including our Privacy Policy. You must not use any of the Services, if you have any objection to any of these Terms.

User Content

By creating an account, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy. You must actively accept these Terms before gaining access to our Services. PLEASE READ AND UNDERSTAND THESE TERMS OF USE CAREFULLY BEFORE AGREEING TO BE BOUND BY ITS TERMS.

Eligibility

To access and use our Services, you must be at least 18 years of age ̧ or attained the age of majority in your country or place of residence and have the legal capacity to enter into a binding agreement. By using our Services, you represent and warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use our Services.

Sanctioned Jurisdictions and Restricted Persons

You may not use our Services if you are located in, or a resident or national of, any country subject to international sanctions or restrictions imposed by the United Nations, the United Kingdom, the European Union, or the United States. Additionally, our Services may not be used by any individual or entity listed on government sanctions lists (including OFSI, OFAC, or similar authorities). By using our Services, you represent and warrant that you are not subject to any such restrictions.

Account Registration and Security

You must create an account to access certain features of our Services. This involves providing personal identification details. You agree to provide true, accurate, complete, and up-to-date information (and, for as long as you continue
to use your account, to update such information to keep it true, accurate, current, and complete).

If you choose, or are provided with, a user name, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You acknowledge that your account is personal to you and agree not to provide any other person with access to our Services using your username, password or other security information. You agree to notify us immediately of any unauthorized access to or use of your username, password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You agree to use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information. We reserve the right to suspend or terminate accounts suspected of fraudulent activity, non-compliance with these Terms, or violation of applicable laws.

Know Your Customer (KYC) Verification

To help prevent fraud and comply with regulatory requirements, we may verify your identity and request additional information or documentation at any time. You agree to promptly provide accurate and complete information as part of our

Know Your Customer (KYC) procedures. Failure to do so may result in suspension or termination of your access to our Services.

Money Transfer Transactions

• You authorize us to process money transfer transactions on your behalf in accordance with the instructions you provide.
• Transactions are subject to verification, and we reserve the right to request additional information or documentation to comply with security, compliance, and regulatory requirements.
• We reserve the right to delay, withhold, or cancel transactions if we suspect fraudulent activity, non-compliance with regulations, or unauthorized use of our Service.
• Transaction limits may apply based on regulatory requirements, security protocols, and our internal policies.
• Exchange rates applicable to transactions may fluctuate, and fees may apply. The final exchange rate will be disclosed before transaction confirmation.
• Once a transaction has been initiated and confirmed, it may not be cancelled or reversed unless required by law or permitted by our policies.
• We are not responsible for losses due to incorrect recipient details or errors in the information you provide.
• Funds may be subject to additional processing times due to intermediary banks, financial institutions, or regulatory reviews.
• You acknowledge that certain jurisdictions may impose restrictions, taxes, or additional fees on money transfers, and you are responsible for complying with such requirements.

Fees and Exchange Rates

To help prevent fraud and comply with regulatory requirements, we may verify your identity and request additional information or documentation at any time. You agree to promptly provide accurate and complete information as part of our

Know Your Customer (KYC) procedures. Failure to do so may result in suspension or termination of your access to our Services.

Fee Disclosure and Transparency

All applicable fees and charges, including transaction fees, exchange rate margins, and third-party costs, will be clearly disclosed to you prior to confirming any transaction. By proceeding, you acknowledge and accept these fees. We are committed to ensuring full transparency in accordance with applicable financial regulations.

Intellectual Property Rights

Unless otherwise indicated, Velocity and/or its licensors retain ownership of all intellectual property rights and materials on this Website, subject to the license provided below. All text, formatting, including but not limited to the arrangement of materials, graphics, animations, tools, commercials, music, videos, articles, sound, copy, trade names, logos, and other content available on the website (collectively, the “Content”) are protected by intellectual property rights owned by Velocity, its affiliates, licensors, and licensees.

We do not grant you any rights, licenses, titles, or interests in any intellectual property rights, whether you have access to them or not. You are prohibited from copying, reverse engineering, decompiling, disassembling, modifying, or reposting any Content to other websites without prior written consent. Nothing on this website shall be interpreted as granting, by implication or otherwise, any

license or right to use any trademark displayed on the website without the express written permission of Velocity or the applicable third-party owner. You agree to take any necessary actions, including providing legal or official documentation, to affirm our intellectual property rights if required.

License to Use our Website

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website provided as part of our Services, strictly in accordance with these Terms of Use. This license includes any updates, upgrades and new versions. If you fail to comply with these terms, you will be responsible for any damages suffered by you, Velocity, and any affected third parties. Except as permitted by applicable law, you agree not to modify, reproduce, distribute, translate, disassemble, reverse engineer, or attempt to derive source code from any software associated with our Services. Any feedback, comments, or suggestions you provide regarding our Services are entirely voluntary. We may use, modify, and implement such feedback without any obligation to you.

If our Website contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources, and we accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to our Website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

License to Use our Website

WE WILL USE OUR BEST EFFORTS TO ENSURE THAT OUR WEBSITE IS ACCESSIBLE AND FREE OF BUGS. HOWEVER, YOU USE IT AT YOUR OWN RISK.

WE PROVIDE OUR SERVICES “AS IS” WITH NO WARRANTY, EXPRESS OR IMPLIED, OF ANY KIND. WE EXPRESSLY DISCLAIM

ANY AND ALL WARRANTIES AND CONDITIONS, INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AVAILABILITY, SECURITY, TITLE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE MAKE NO WARRANTY THAT OUR WEBSITE AND SERVICES WILL MEET YOUR REQUIREMENTS OR THAT OUR WEBSITE WILL REMAIN FREE FROM ANY INTERRUPTION, BUGS, INACCURACIES, AND ERROR.

YOUR USE OF OUR SERVICES IS AT YOUR OWN RISK AND YOU ALONE WILL BE RESPONSIBLE FOR ANY DAMAGE THAT RESULTS IN LOSS OF DATA OR DAMAGE TO YOUR COMPUTER SYSTEM. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN OBTAINED BY YOU FROM OUR WEBSITE OR OUR SERVICES WILL CREATE ANY WARRANTY OR CONDITION NOT EXPRESSLY STATED.

YOU ARE RESPONSIBLE FOR CONFIGURING YOUR INFORMATION TECHNOLOGY, COMPUTER PROGRAMMES AND PLATFORM IN ORDER TO ACCESS OUR SERVICES. PLEASE ENSURE YOU USE YOUR VIRUS PROTECTION SOFTWARE OR APPLICATION AS WE CANNOT GUARANTEE THAT OUR SERVICES WILL BE FREE FROM VIRUSES OR BUGS.

YOU MUST NOT ATTEMPT TO GAIN UNAUTHORIZED ACCESS TO OUR SERVICES, COMPUTERS OR DATABASES. YOU MUST NOT MISUSE OUR SERVICES BY INTRODUCING TROJANS, VIRUSES OR OTHER MATERIALS WHICH ARE MALICIOUS OR TECHNOLOGICALLY HARMFUL.

Limitation of Liability

YOUR USE OF OUR WEBSITE AND SERVICES IS ENTIRELY AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU ACKNOWLEDGE AND ACCEPT THE LIMITATIONS OF LIABILITY OUTLINED IN THIS SECTION.

WE SHALL NOT BE HELD LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTIONS, OR ANY OTHER INTANGIBLE LOSSES, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THIS LIMITATION APPLIES TO DAMAGES ARISING FROM THE USE OR INABILITY TO USE OUR WEBSITE OR SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, STATUTE, OR ANY OTHER LEGAL THEORY.

WE SHALL NOT BE RESPONSIBLE FOR ANY LOSSES RESULTING FROM EVENTS BEYOND OUR CONTROL, INCLUDING TECHNICAL FAILURES, CYBERATTACKS, REGULATORY ACTIONS, OR THIRD- PARTY DISRUPTIONS.

OUR TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE AMOUNT OF THE TRANSACTION IN QUESTION.

Prohibited Uses

You may use our Services only for lawful purposes and in accordance with these Terms of Use. Without limitation, you agree not to use our Services for:

• Fraudulent, illegal, or unauthorized transactions.
• Money laundering, terrorist financing, or other unlawful activities.
• Sending or receiving funds on behalf of third parties without proper authorization.
• Engaging in activities that violate any applicable laws, regulations, or financial institution policies.
• Attempting to access or tamper with our systems, networks, or any part of our Services without authorization.
• Using automated systems, scripts, or any form of data mining to extract content or information from our platforms.
  
• Providing false, misleading, or incomplete information during registration or transactions.

• Circumventing any security measures, technical restrictions, or attempting to interfere with the functionality of the Service.
• Using the Service for commercial purposes not expressly permitted by us.
• Posting, distributing, or transmitting any content that is defamatory, offensive, obscene, or otherwise objectionable.

 

Breach of These Terms

If you violate any provisions of these Terms, we reserve the right to take any action we deem necessary, including but not limited to:

• Suspending or permanently disabling your access to our Services.
• Prohibiting you from using the website in the future.
• Blocking your IP address from accessing the website.
• Reporting your actions to relevant authorities or regulatory bodies.
• Initiating legal proceedings against you to seek damages or any other appropriate remedy.
  
  

Our decision to take any of the above actions will be at our sole discretion and will not limit any other rights or remedies available to us under these Terms or applicable laws.

Indemnification

You agree to indemnify and hold harmless Velocity, its directors, employees, affiliates, and partners from any losses, damages, costs, liabilities, or expenses (including, but not limited to, reasonable legal fees) that arise due to your breach of these Terms. This includes any claims made by third parties alleging that your use of our Services has infringed upon their intellectual property rights or other legal rights. You further agree to defend Velocity against any claims, suits, or proceedings arising from such violations and will be responsible for any resulting liabilities.

Governing Law and Jurisdiction

These Terms shall be interpreted and governed in accordance with the Laws of England and Wales and you submit to the exclusive jurisdiction of the courts for the resolution of any dispute.

Waiver and Severability

No waiver by Velocity of any term or condition set forth in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Velocity to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

Termination

You may terminate your agreement with us by discontinuing the use of our Services. We reserve the right to suspend or terminate your access to our Services at any time, for any reason, including but not limited to a breach of these Terms, fraudulent activities, impersonation, or any other misconduct. Upon termination, your right to use our Services will immediately cease.

Privacy Policy

Our Privacy Policy governs how we collect, use, and protect your personal information. By using our Services, you consent to our data practices as outlined in our Privacy Policy.

Entire Agreement

These Terms of Use constitute the sole and entire agreement between you and Velocity with  respect to our Services and  supersede all prior and

contemporaneous understandings, agreements, representations and warranties, both written and oral.

Changes to the Terms of Use

We may update these Terms of Use from time to time at our sole discretion. All changes are effective immediately we post them, and apply to all access to and use of our Services thereafter. Your continued use of our Services following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.